Integrations / Shopify
Shopify to WhatsApp automation
Shopify order confirmations, COD checks and shipping updates are sent on WhatsApp automatically, from your store's number.
The problem
Why connect Shopify and WhatsApp?
Customers ignore order emails, cash-on-delivery orders get refused at the door, and your team answers 'where is my order?' all day.
How it works
Step by step.
- 01
Shopify sends each new order, fulfilment and cancellation to the workflow as it happens.
- 02
Customers get an order confirmation on WhatsApp with the items and total, using a template approved by Meta.
- 03
Cash-on-delivery orders get a confirm-or-cancel message. Unconfirmed orders are tagged in Shopify so your team can call or hold them.
- 04
When an order ships, the customer gets the courier name and tracking link on WhatsApp.
- 05
Replies such as 'where is my order?' are answered from Shopify's order data, and anything else goes to your team.
Who it's for
Shopify stores in India with a lot of cash-on-delivery orders or customers who prefer WhatsApp to email.
Typical setup time
4–5 working days, plus Meta's template approval
FAQ
Questions
Do customers need to opt in?
Yes. We add a WhatsApp consent checkbox at checkout, and only customers who tick it get messages.
Can it send abandoned cart reminders?
Yes, for customers who opted in. We keep it to one or two reminders so it stays helpful.
Want us to set it up? Book a free call.
30 minutes. Fixed quote after. No obligation.
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