Automation by industry / E-commerce stores
AI automation for e-commerce stores
AI can answer order-status, delivery and returns questions around the clock using your live store data, and pass tricky cases to your team. It can also sync orders with your suppliers or warehouse, warn you before products run out, and send a daily sales summary, so you spend less time in the admin panel.
Sound familiar?
Where the time goes
Running an online store means the inbox never stops. Most messages are the same few questions: where is my order, can I return this, does it come in another size. Each one takes a few minutes to look up, and they pile up over the weekend.
Behind the scenes there is more copying: orders forwarded to a supplier, stock counts updated in a spreadsheet, refunds logged, and sales numbers pulled from three dashboards to see how the week went.
What we automate
5 automations for e-commerce stores
- 01Support
Order-status and delivery answers
The problem: 'Where is my order?' messages take up a big share of your support time, and customers get anxious when they wait for a reply.
What we build: An assistant on chat, email and WhatsApp looks up the order in your store and the courier's tracking, then replies with the real status. Damaged items, angry customers and anything it cannot find go to a person.
ExampleSay a customer asks on Saturday night why their parcel has not arrived. They get the current tracking status and expected delivery day straight away, not on Monday.
- 02Support
Returns and exchanges
The problem: Each return means checking the order date against your policy, sending a label and remembering to refund when the parcel comes back.
What we build: The customer starts a return in a chat or form, the automation checks it against your policy, sends instructions and logs it. When the item is marked as received, a refund or exchange is drafted for your team to approve.
ExampleSay someone wants to swap a jumper for a bigger size. They get the return steps in a minute and the new size is reserved until the old one arrives.
Supplier and warehouse order sync
The problem: Orders for drop-shipped or made-to-order products get forwarded to suppliers by hand, and tracking numbers get copied back the same way.
What we build: New orders are sent to the right supplier or warehouse in the format they need, and tracking numbers are added back to the order when they reply. Anything that fails is flagged rather than lost.
ExampleSay a supplier emails back a tracking number as a reply to the order. It is read, added to the Shopify order and the customer gets their shipping email without anyone touching it.
Low-stock and reorder alerts
The problem: Bestsellers sell out before anyone notices, and reordering depends on someone checking stock levels.
What we build: Stock is checked against recent sales every day. When a product is likely to run out, you get an alert with a suggested reorder quantity that you approve or change.
ExampleSay a candle starts selling twice as fast after an Instagram post. You get a message that it will run out in about a week, with a draft reorder ready to send.
Daily sales and ads summary
The problem: Seeing how yesterday went means opening the store, the ad accounts and the payment provider separately.
What we build: Each morning a short summary arrives with orders, revenue, refunds, top products and ad spend, pulled from the tools you already use.
ExampleSay you want to know if Tuesday's email campaign worked. Wednesday's summary shows orders from that email next to the usual daily figures.
Works with tools like
Shopify or WooCommerceA courier tracking serviceGmail or a helpdeskWhatsAppGoogle SheetsMeta and Google AdsFAQ
Questions e-commerce stores ask us
Will customers feel like they are talking to a robot?
Replies use your brand's tone and real order details, so they read like a helpful person. Anyone who wants a human can ask for one at any point.
Does it work with Shopify or WooCommerce?
Both are common and connect well. If you use another platform, we check what it allows during the free audit.
Can it issue refunds on its own?
Only if you want it to. Most stores start with refunds drafted for a person to approve.
What does it cost?
You get a fixed quote after a free 30-minute audit, based on the one automation that saves you the most time.
Read more
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